Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy.

Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

I)          Part 1 – Category, Return Window and Actions possible

Category	Returns Window, Actions Possible and Conditions (if any)
Aroma Oils for Medicine Purpose	Within 14 days Refund, replacement or exchange only if they are not used and seal packed.
Aroma Oils for Vastu Purpose	Within 14 days Refund, replacement or exchange only if they are not used and seal packed.
Aroma Oils for Astrology Purpose	Within 14 days Refund, replacement or exchange only if they are not used and seal packed.
Aroma Oils for Numerology Purpose	Within 14 days Refund, replacement or exchange only if they are not used and seal packed.
Aroma Oils for Healing Purpose	Within 14 days Refund, replacement or exchange only if they are not used and seal packed.
Essential Oils	Within 14 days Refund, replacement or exchange only if they are not used and seal packed.
Other Products	Within 14 days Refund, replacement or exchange only if they are not used and seal packed.

II)        Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category	Conditions
Correct Product	IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box items should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
Undamaged Product	The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	Product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

III)  General Rules for a successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund. Once you have accepted an open box delivery, no return request will be processed. In such cases, this category-specific replacement/return general conditions will be applicable.

Wrong Delivery – (Customer received delivery message, product not delivered):

‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’